Melbourne Chatterbox Bus


What is the Chatterbox Program?

The Chatterbox Street Outreach Program is an after-hours assertive outreach program that works with young people aged between 12 & 25, who are street frequenting, homeless, at risk of homelessness and/or engaging in risk taking behaviour.

The service has been operational in Melbourne since 2002 and is proudly supported by Property Industry Foundation and Colonial Foundation.

In June 2015, the service was given a major boost by Crown Coaches who donated a bus to replace the current one that was in use and due to be retired. 

The Chatterbox provides a variety of services to street frequenting young people, from intensive and ongoing support by way of case management, or through other brief interventions the program is able to assess the needs of young people, and link them to the services they require as well as providing basic material aid in food, clothing and health supplies. 

Why are outreach services important?

Many of the young people are attracted to the Melbourne CBD as it is a focal point for entertainment and a means to escape their problems.  Problems include family breakdown, unemployment, drug and alcohol use and abuse.  Young people may be involved in commercial sex work, struggling with drug issues, sleeping rough and/or in constant need of food or material aid.

Through this service, Whitelion/Open Family Australia are able to connect with young people on the street where the need is greatest. The Chatterbox Street Outreach Program is a vital link between Whitelion/Open Family Australia and young people who frequent the streets after hours. 

The program is able to engage with young people at night and then our qualified and experienced outreach workers are able to provide timely and appropriate follow up during business hours.

The Chatterbox volunteer program-

The Chatterbox Street Outreach Program relies on the support of volunteers to ensure it runs effectively and meaningfully in the community. Volunteers are involved in a range of tasks including community engagement and outreach, advocacy and information support and material aid distribution. Intake for this program includes an interview, reference checks, full day training alongside a mandatory crimcheck, WWCC and other essential documentation.

Vacancies, position descriptions and application forms are accessible from

*Please note that volunteer intake for this program occurs at intervals throughout the year

Donations and Support-

There are many ways businesses, individuals or community groups can support the Chatterbox Street Outreach Program including donations, in-kind support, volunteering and fundraising. To enquire about getting involved with the Chatterbox program today, please contact us on the details outlined below.

Contact us-

For referrals or more information, please contact us:

Landline: 1300 669 600
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

Address: 155 Roden Street, West Melbourne, VIC, 3003
Postal Address: 155 Roden street, West Melbourne, VIC, 3003
Office Hours of Operation: The Whitelion office is open from 9am to 5pm (Monday to Friday)

Further information:

Contact Us

Open Family Australia
155 Roden Street
West Melbourne VIC 3003
T. 1300 669 600

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