Mobile Youth Outreach provides direct outreach support and services to young people frequenting the streets. The program is staffed entirely by volunteers via a bus service which frequents 'hot spots' during the night where socially disenfranchised, at-risk and homeless young people congregate. The service is nicknamed Chatterbox and is conducted in Melbourne and Sydney.
The Chatterbox provides a focal point for street frequenting youth which is mobile and able to go to where young people are, providing high quality services including the distribution of material aid such as food and drinks, clothing and blankets, as well as providing referrals to service providers, counselling and supplying health and welfare information. In addition, each service has wireless internet facilities and computers. Outreach workers are available to link in with the volunteers to ensure a responsive service when clients need ongoing intensive support.
Mum and I were fighting all the time and it wasn’t a happy place for me anymore. I had told Mum that one of her relatives had sexually abused me. I don’t know why but she didn’t believe me. I think that is what hurt me the most – I’m her daughter and she is supposed to protect me but when I finally got up the courage to tell her what had been going on, she turned her back on me.
In 2007, Open Family Australia secured funding through the Property Industry Foundation for the refurbishment and fit out for a mobile youth outreach service for Sydney. Recognising that Sydney's CBD is well catered for by other agencies, Open Family Australia decided to launch this service into Sydney's western suburbs, frequenting hot spots in the Warwick Farm, Liverpool and Fairfield regions. 
The Melbourne Chatterbox operates three nights a week in Melbourne's CBD and inner suburbs. The service is manned by a team of volunteers headed up by Open Family Australia's Volunteer Coordinator and Chatterbox Volunteer Committee. The service has been operational in Melbourne since 2002 and is proudly supported by Cabrini Health, the Tattersalls Foundation and PFD Foods.
Our recycled boutique stocks a large range of quality women's, men's and children's clothing and accessories as well as books and bric 'a' brac.
Open Family Australia works in Victoria and NSW, providing Outreach support to young people at risk in these communities. 
Assertive Outreach is a model that offers youth focused services to street frequenting young people in the environments where they congregate. This model of providing comprehensive ongoing support in all aspects of a young person’s life, rather than just concentrating on one issue is successful, as it provides the young person with support from a worker who is available for all their needs and who also works to integrate them into mainstream society.
